Best Practices for Mediators During COVID-19

The coronavirus outbreak is a dynamic situation (to say the very least!) that challenges professionals everywhere to balance passion for work with personal and public considerations.

During the course of business, a mediator can come into contact with clients, co-workers, and myriad passersby. Daily interactions spread common pathogens, like ones that cause the flu, and are fantastic transmitters for uncommon diseases like the coronavirus (also called COVID-19).

In order to stay safe during this pandemic, mediators should take into the following measures:

  • Communication is key. Reach out with a clear message to all clients, staff, and partners. Provide definitive actions they may take. Make your position clear regarding any aspects you can think of that will affect them. It builds trust and rapport to show them others your considerations for them and their needs.
  • Be flexible. Reschedule appointments. Waive re-booking fees. Re-examine office policies for absences. Now, more than ever, is a time to practice empathy, patience, and discernment.
  • Implement regular cleaning procedures. Larger corporations, like CVS, have created pandemic-specific regulations for employees and stores. These measures include hourly hand-washing and full-store sanitizing. If you work closely with others, collaborate on a schedule in which everyone can participate. Whether it’s wiping down door handles throughout the day, spraying public areas with disinfectant on a regular basis, or reminding each other to wash hands — making a conscious effort makes an impact.
  • Consider hiring a professional cleaning service. This is a great opportunity to help people in your circles as many may run their own cleaning service while you help your practice. We can make some recommendations.
  • Take care of yourself. To protect your people and run a successful operation, you have to actually be around to ensure things happen! Hydrate and give yourself plenty of rest. Cut down on screen time — limit news consumption and social media as they have been shown to increase stress which can make you more prone to illness. When you check on your people, check on yourself too.

Remember: taking the time to make conscientious decisions in the midst of chaos will make you, the people you care about, and your community stronger.

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